The player from Italy expressed dissatisfaction with his gaming experience after depositing 100€ into an online casino and playing on a Playtech slot. He found the lack of returns or low payout unusual compared to previous experiences. We explained that without evidence of unfair practices, the complaint could not proceed. The case was closed due to a lack of evidence provided by the player.
Player's dissatisfaction with game payout.
Amount: €100
Welbet22
Submitted: 23 May 2024 | Case closed : 31 May 2024
Case closed
Our verdict
Insufficient evidence from player
REJECTED
Case summary
5 months ago
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5 months ago
Translation
Hello, I deposited 100€ into this casino and didn't receive anything when I played on a Playtech slot, considering that in all the casinos where I played the same, the payout was completely different
Not even a 5 of a kind in at least 1000 plays.. It's a bit strange
Automatic translation:
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5 months ago
Dear andreafassio73,
Thank you very much for submitting your complaint. Can you please forward a link of the casino? I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
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5 months ago
Translation
Thanks for the answer but we know very well that luck doesn't exist it's just a question of combinations and we also know that casinos (all) don't really run on random generations
Slots depend on many factors such as the payout, if you bet x by law it must give you y. Then if you lose or win it's a question of equations
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5 months ago
Due to the aforementioned reasons, this complaint will now be rejected until there will be any kind of evidence provided. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
