The player from Germany deposited in the casino, but the amount wasn't credited to his casino balance. We closed the complaint per the player's request.
Player's deposit seems lost.
Amount: €58
BetNFlix
Submitted: 30 Mar 2023 | Case closed : 04 Apr 2023
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I deposited €60. These were also debited from my bank account. However, not credited to the casino account!
Automatic translation:
Public
Public
1 year ago
Dear eurogalaxy85,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please, could you clarify if you have tried contacting the casino or your payment processor regarding this issue? Was it your first deposit in this casino? Please could you forward the payment receipt and any relevant communication to tomas@casino.guru?
Looking forward to hearing from you.
Best regards,
Tomas
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