The player from Germany highlights an issue with Sportospin casino, where they could deposit 1000 euros despite a reported gambling addiction. The player requests a refund of their deposit, as the casino has not closed their account.
SportoSpin Casino - Player's deposit is confiscated despite account being closed.
Amount: €1,000
SportoSpin Casino
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6.8
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Case opened
Current status
Waiting for Casino Guru to reply
3d 5h 2m 50s
Case summary
yesterday
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4 days ago
Translation
Hello, this is about the casino Sportospin, which I couldn't find on the list.
See screenshot
I was able to deposit 1000 euros despite my gambling addiction being reported to the Curacao authorities. I noticed that the casino has the same provider as Realspin, where I am also banned due to gambling addiction.I sent the casino the following message via email
the account is not being closed. It is exactly the same provider as Realspin. Therefore, I don't understand why I was able to deposit money. I want the 1000 euros refunded.The casino is not closing my account.
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4 days ago
Dear Alineb1991,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportospin Casino.
Please note the casino appears not to be licensed in a jurisdiction mandating self-exclusion to extend to associated brands of a single operator.
Please allow me to ask you a few questions, so I can better understand the situation.
- Do I understand correctly you informed the casino directly about your gambling problems today?
- Have you received any response from casino support regarding your request?
Thank you very much in advance for your reply.
Best regards,
Tomas
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3 days ago
Translation
Hello, I contacted the casino and also said that it is the same provider as Realspin casino where I am also registered as a gambling addict. I wrote several times in the chat please block my account because of gambling addiction. These are the same methods as with Realspin and the account is only closed after 4 weeks. I had the same problem with Realspin.
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3 days ago
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Please do not ask my question publicly as my data is completely visible in one photo!!!!!
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Casino Guru is examining the case
