Player's deposit hasn't been processed.

Good afternoon,

I am writing to lodge a complaint against the company Kendo Digital Services and Business Intermediation. I registered with this online betting company, deposited my money, placed bets and won. On the 26/08/23, 27/08/23 and 31/08/23, I made three transfers of 80 reais to my betting account using Pix. The platform even generated a receipt confirming the successful transfer via Pix, but up to now, the money has not been credited to my account. I would like a responsible individual from the company to resolve this issue. I won and therefore, I want my money in my account.

Dear osemasilva,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we move on with this complaint, could you please post here the casino's website link? I was not able to find any online casino based on your description.

I will be waiting for your reply patiently.

Best regards,

Kristina

Thank you for your reply, osemasilva. So how did you manage to deposit and play if you don't know which website you used? I am afraid that we won't be able to proceed without this information.

Dear osemasilva,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.