The player from the United Kingdom had their account closed by Skybet after self-excluding from Paddy Power, which they believed was unjustified since they had opened the Skybet account afterward. They requested a refund but were denied, as Skybet claimed there was a prior self-exclusion with Betfair, which the player disputed. The Complaints Team determined that the issue fell outside their review scope since Skybet primarily focused on sports betting and did not have sufficient grounds to investigate further. Consequently, the complaint was closed, and the player was advised to contact the licensing authority for additional support.
test - Player's account has been closed without fair explanation.
Amount: £4,500
test
Safety Index:Fresh casinoSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.3
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Case closed
Our verdict
Other
REJECTED
Case summary
2 weeks ago
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3 weeks ago
Hi I self excluded from paddy power a few years ago because of gambling addiction, some time later I went on to open an account with skybet I had this account for some time from January 2024 , but in October 2024 my account was closed due to detection of a self exclusion from there sister site which can only be paddy power that's the first of my knowledge , so I proceeded to ask sky customer support for a refund to which they declined on the grounds that when i open my sky acount i had a self exclusion with betfair in a different name which is completely rong i didnt try to open a betfair acount until october 2024 which was declined because of my self exclusion at paddy power I self excluded from paddy power then opened a sky account and they allowed me to bet for some time before closing my account so what they have said is rong and there refusing to speak further with me saying there decision is final
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2 weeks ago
Dear Holford1906,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I feel like you've submitted your complaint about an incorrect casino. Before we proceed with further investigation, could you please post the casino's website link here in this thread?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
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2 weeks ago
Hi sorry it's sky bet but there was no option for this site sky Vegas is linked for example when I play slots it's on sky Vegas through the sky bet acount
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2 weeks ago
Thank you for your reply, Holford1906. Please get back to my reply and provide the required information.
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2 weeks ago
Thank you for providing the details about the website in question. I regret to inform you that I do not have good news regarding your request.
The website you listed primarily focuses on sports betting, which falls outside the scope of our reviews, as we exclusively evaluate online casinos. Unfortunately, this means we are unable to add the website to our database or proceed with further investigation on this matter.
While we understand that Sky Vegas Casino may have some level of connection with the platform in question, we cannot directly contact a separate website or casino for inquiries. These entities often operate independently and may not share the level of player-specific information required to assist in this case. Furthermore, after evaluating the situation from a broader perspective, there does not appear to be any indication that Sky Vegas Casino has engaged in any wrongdoing.
We truly empathize with your concerns and understand that this may not be the resolution you were hoping for. Please know that our team remains committed to offering support within the scope of our expertise.
The only thing I can recommend is that you contact the licensing authority here:
https://www.gamblingcommission.gov.uk/public-and-players/guide/page/how-to-complain
If there is anyone who can help you in this case, this is your best option.
Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
