The player from Brazil faces account blockage after participating in a casino promotion. Despite making the required deposits, the spins did not credit, and his withdrawal remains pending for over two hours. Now, he cannot access his account or retrieve his funds.
Player's account has been closed.
Amount: 200 R$
Donaldbet
Submitted: 15 Sep 2024
Case opened
Current status
Waiting for Casino Guru to reply
3d 22h 19m 23s
Case summary
3 days ago
Public
Public
4 days ago
Translation
The casino posted a promotion on their Instagram story. I deposited the required amount, but the spins didn’t get credited. I deposited again to see if they would appear, and it did work. Then I tried to make a withdrawal, and it was pending for more than 2 hours (which is their estimated time). When I tried to log in to my account to see what happened, I found my account was blocked. They didn’t return my money and blocked my account, preventing me from accessing it. Total scam!
Automatic translation:
Public
Public
3 days ago
Dear Millaharauj,
Thank you for submitting your complaint, and I’m truly sorry to hear about the difficulties you're facing with Donadbet Casino. Before we move forward, I would appreciate it if you could provide a bit more information to help us better understand your situation.
- Could you please confirm if your account has been fully verified?
- Were these your first-ever deposits with the casino?
- Additionally, have you reached out to the casino, and if so, did they provide any explanation?
I look forward to your response and am here to assist you further.
Best regards,
Nick
Casino Guru is examining the case
Nick is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
