The player from Mexico had been asked to make multiple deposits to withdraw a higher amount. Initially, they were allowed to withdraw 10 pesos, but the application later blocked their access. We determined that the platform exhibited scam-like behavior, requesting multiple deposits under false pretenses. The player was advised to report the incident to legal authorities, as we were unable to assist with such fraudulent platforms.
test - Player’s account has been blocked after multiple deposit requests.
Amount: Mex$1,000
test
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Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
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5 months ago
Translation
Good day, the application has requested multiple deposits from me in order to withdraw a higher amount. Initially, it only allowed me to withdraw 10 pesos, but after a few days, the application no longer lets me log in.
Automatic translation:
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5 months ago
Dear alejandroapodaca20,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7bet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please provide a screenshot of the application with the website URL visible?
- Have you made any successful withdrawals form the casino in the past?
- Was your account verified?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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5 months ago
Dear alejandroapodaca20,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
Translation
Good evening, it no longer lets me enter the application.
If in the past I was able to make a withdrawal of just 10 pesos, it asked me for a deposit of one hundred pesos, I gave it three times, then two deposits of 300 pesos and until the date it no longer let me in, it didn't let me withdraw nothing
Automatic translation:
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5 months ago
Please access the website and take a screenshot with the website address visible. I apologize for the inconvenience.
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5 months ago
Thank you for your reply, alejandroapodaca20.
I am afraid that we are not able to help with platforms like this one. The practice of requesting multiple deposits, to pay for taxes or similar reasons, and the need to deposit to get a higher VIP level to be able to withdraw a higher amount are practices of scam websites, which you'd best avoid.
To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here:
https://casino.guru/how-to-choose-an-online-casino
Unfortunately, we are unable to provide direct assistance with your current predicament. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.
I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.
Best regards,
Tomas
Casino.Guru
