The player from Greece won a significant amount at Magius, a sister casino of MrPunter, and seeks confirmation of its legitimacy and assurance of receiving his winnings. He affirms he has not violated any terms while playing.
Hello. I had a big win at a sister casino of MrPunter. The casino is called Magius. I saw that it belongs to the same company, but it is not listed on your site. I want to ask, is it legitimate? Will I receive my money? I haven't violated any terms; I played with the deposit I made and won a large amount. Please help me. Thank you very much.
Dear sbaralias,
Thank you for submitting your complaint. I’m sorry to hear about the issue you’re facing.
To assist you further, could you please provide the following information?
This information will help us understand your case more thoroughly and provide the best possible assistance.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Good morning. I made a deposit of 20 euros but I didn't use any bonuses and I managed to win the money. I only played slots, no live casino, blackjack, etc... the win happened on Saturday when I requested a withdrawal and I'm still waiting ... https://magiuscasino.com/ the page of the site where it redirects you to magius1.com ...