The player from Italy has been asked to pay withdrawal processing fees. We rejected this complaint as it was sports betting related.
Player is struggling to withdraw his winnings.
Amount: €14,320
bingoboom.win
Submitted: 18 Mar 2023 | Case closed : 29 Mar 2023
Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I played esports through a friend and I won. Since I couldn't pay by credit card, I made it through Binance in cryptocurrency, of which I am attaching all the screens. I made 2 withdrawal requests and in the meantime I continued playing since they have 2 separate accounts, one for gaming and one for withdrawal. At the time of the withdrawal request, the scam is triggered in my view. I state that the requests came from their chat one after the other and not all together so that I deposited one thing and then they asked for the other. I also state that I was never asked for a document, not even at the end. The first request was for the third deposit, I had made 2, to unblock the payment of the winnings. I top up here that I am asked to pay the 12% commission to unlock a phantom banking bot that would have started the payment of the 2 requested winnings. A few days go by and I hesitantly pay the commission. various insistence and as you can read from the chat I am told that the payment will be made by midnight in Moscow because it is a burden for the bank. The next morning still nothing arrives. I contact the call center again and find the account blocked, I don't know why. They ask me a photo and the receipt of the payment. I send it 4 times in the end I ask what they mean by payment and they answer me that I still have to pay 20% of the requested sum I don't know for what phantom reason. at this point I also threatened to call the guard of Italian finance but nothing. Can you help me recover something? I can't load the chat with the operators due to the maximum size of the UPLOAD ATTACHMENTS. Maybe if you send me a link in the email in private, I'll send them to you or let me know how to do it. Thanks
Automatic translation:
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1 year ago
Dear Pozzi,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem and blocked account. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the KYC verification successfully? Have you withdrawn any funds from this casino in the past?
Meanwhile, I would strongly recommend against paying any processing fees as we came across a very similar casino in the past, using the same suspicious tactics. Please check here.
For the abovementioned casino, we issued a warning:
SCAM CASINO
Casino demands numerous fabricated charges for service to be paid. Regardless of received payments for processing, verifying, or unblocking, withdrawals are not carried out.
We strongly recommend not to pay any requested fees on top of your active balance or pending withdrawals as this is not something that any serious and legit casino should ask for.
Is it the same business model that you experienced?
I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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1 year ago
Translation
I have never completed the KYC procedure also because no one has ever asked me to. I was only asked to send a photo in the chat together with a copy of the second 20 percent payment. I have never withdrawn from the site, this is the. first once. The scam pattern looks the same apparently
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1 year ago
Could you please advise the exact URL of the casino? Meanwhile, you can forward any supporting evidence to petronela.k@casino.guru. Thank you.
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1 year ago
Translation
I'm sending you a screenshot of the main page of the site where you can find the address 
then you will find the rest at the address you sent me. Thank you
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1 year ago
Thank you very much, Pozzi, for your email and forwarded screenshots. I checked the website and would like to inform you that since they do not offer casino games (sports betting only) we won't add this gambling establishment to our database and proceed with the case. I understand your frustration but unfortunately, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we are forced to reject your complaint in the end. I really wish I were of more help.
My only recommendation would be to contact your bank and request a chargeback. Once again, we strongly recommend not to pay any requested fees on top of your active balance or pending withdrawals as this is not something that any serious and legit casino should ask for.
