Player is struggling to withdraw her winnings.

I have been playing more than three weeks daily I paid and my payment order is supposed to be ready I have seen between 300 to 700 commercials and I was told that the orders are complete for 1000, 3000, 4000, 5000 USD that I would be paid in pay pal in the next 7 days and still haven't received anything. I demand the return or payment of the same. My fancy bingo account number is r8CTcOVs.

Dear Janao_72,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

Could you please advise what is the website of the casino?

Could you please advise when exactly you requested the withdrawal of your winnings from the casino?

Thank you in advance for your cooperation and reply.

Best regards,

Tomas

Thanks for the reply.

Is this the correct casino website? https://www.fancybingo.com/

Did you make any successful withdrawals from the casino in the past? Is your account verified?

Dear Janao_72,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have not received a response yet and I have already entered the claim email and I have not received any payment either

I have not received an answer or payments thank you

I am sorry but I will need your confirmation of the correct casino website. The screenshots you submitted seem to be from 'Fancy Bingo' game, and not a casino website. Please let me know the website of the casino where you made the registration and deposited your funds. The information is crucial for us to proceed. Thanks for your reply and understanding.

Dear Janao_72,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.