The player from United States complains about an uncertain issue. We’ve rejected this complaint as unjustified as it wasn't related to a an online casino, but gaming platform only.
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information and the name, ideally the URL of the casino. Could you please elaborate? Furthermore, could you please advise how much is the disputed amount?
I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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Hello,
Could you please confirm that this is the correct URL for the website where you've been playing? https://riversweeps.org/
I'm truly sorry but it seems to be just another online platform to play slot games, not a proper online casino. It is not a part of our database and I'd like to ask how we could help you or why you believe that we have misled you.
Thank you in advance for your reply.
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Once again, I'm truly sorry but it seems to be just another online platform to play slot games, not a proper online casino. It is not a part of our database and I'd like to ask how we could help you or why you believe that we have misled you.
If you refuse to cooperate, I’m afraid I will be forced to reject your complaint as unjustified.
We’ve rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with an online casino. Unfortunately, we are unable to help with a problem related to a gaming platform. We are here to help.