HomeComplaintsPlayer is experiencing an undefined problem.

Player is experiencing an undefined problem.

Amount: $100,000

Casino guru
Submitted: 24 May 2021 | Case closed : 06 Jun 2021
Case closed Our verdict

Unjustified complaint

REJECTED

Case summary

3 years ago

The player from United States complains about an uncertain issue. We’ve rejected this complaint as unjustified as it wasn't related to a an online casino, but gaming platform only.

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3 years ago

When casino going to contact me and tell me about my money send picture

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3 years ago

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information and the name, ideally the URL of the casino. Could you please elaborate? Furthermore, could you please advise how much is the disputed amount?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela


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3 years ago

I caught riversweeps online casino cheating casino guru has something to do with it I suppose to go and pick my money up at casino guru keep giving me false information I trying to immediately contact the FBI and my snuff up on Facebook FBI immediately help you see my evidence its not to that hard to see you want let me send no evidence I got it

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3 years ago

Casino guru has something to do with riversweeps online casino games I know I about to show what your saying to me to the police department sheriff department and key to other federal laws done made their diamond jackpot casino guru got it giving me false information

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3 years ago

Trying to send you my jackpot about to work on something else trying to contact Washington State

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3 years ago

Additional comments from the player:


"I know you goi to keep giving me false information so my best is to contact him FBI immediately"


"Utube riversweeps community diamond jackpot let me let me take some better ones"

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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Hello,


Could you please confirm that this is the correct URL for the website where you've been playing? https://riversweeps.org/


I'm truly sorry but it seems to be just another online platform to play slot games, not a proper online casino. It is not a part of our database and I'd like to ask how we could help you or why you believe that we have misled you.


Thank you in advance for your reply.


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3 years ago

Additional comments from the player:


"We need to talk las Vegas Vacation riversweeps online casino game utube got my under what I told you riversweeps community diamond jackpot I 5free game 80 free spins when I going to stop I did got my 5 diamond jackpot"


"Casino guru got something to do with my riversweeps community diamond jackpot"


Edited by a Casino Guru admin
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3 years ago

Once again, I'm truly sorry but it seems to be just another online platform to play slot games, not a proper online casino. It is not a part of our database and I'd like to ask how we could help you or why you believe that we have misled you.


If you refuse to cooperate, I’m afraid I will be forced to reject your complaint as unjustified.


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3 years ago

We’ve rejected this complaint as unjustified. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with an online casino. Unfortunately, we are unable to help with a problem related to a gaming platform. We are here to help.

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