Player has experienced a technical glitch while playing.

i have played bet in crazy time on 11 may 2022 with game no 17:56:25 UTC my bets was closed ,i have placed total 4000 bet and 1000 on crazy time my slot was selected and and i have crazy time with 20x slot result i won the bet when i am selecting flipper i have selected green flipper on that instant my bet was rejected due to game servor error i have don complaint to evolution they admit that you have tried to place bets they have investigated the case with ticket no 2416813 and when i ask about resolution evolution told me that resolution will be sent to casino please contact casino when i have contacted casino they said we have not recieved any resolution both are making my fool from 35 days any one please suggest me what can i do this is the contact no of casino +917004516461

Dear trading.u,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino. Also remember that if your bets haven't been accepted, you won't be entitled to any potential winnings.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Do I understand correctly that your bet has been rejected (not accepted)?

sir i have placed bets ,bets are closed and after some time a message displayed on screen that your bet was rejected BY GAME SERVOR ERROR

Ok, I understand. If the bets have been rejected then your funds were returned back to you, is that correct?

Dear trading.u,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.