Player faces delays and unfair games.

1. Player Complaint
2. Date: 10-Apr-2023

   Dear Casino Management,

   I am writing to bring to your attention an issue I encountered during my recent visit to your casino. Despite following all the rules and maintaining proper etiquette, I faced the following problems:

3. Problem Details:
   1. Unfair Game Outcome:

      I experienced several instances where the results seemed unusually biased. It felt like the games were not operating fairly, which led to a significant loss on my part despite employing a well-researched strategy and playing responsibly.

   2. Lack of Assistance:

      When I sought assistance from your support staff, they were unhelpful and dismissive. This lack of customer service is not acceptable and left me feeling frustrated and ignored.

   3. Delayed Payouts:

      I faced undue delays in receiving my winnings. The processing time for payouts was excessively long, causing unnecessary stress and inconvenience.

4. Requested Action:

   I request the management to investigate these issues and take necessary actions to ensure fairness and better customer service. Specifically, I expect:

   1. A thorough review of the game operations to check for any irregularities.
   2. Improved training for customer support staff to handle issues more effectively.
   3. Streamlined and faster payout processes to avoid delays.

5. I have been a loyal patron of your casino and hope to continue enjoying my visits. However, these issues must be addressed to restore my confidence in your establishment. I look forward to a prompt and satisfactory resolution.

6. Sincerely,

   [Your Name]

   [Your Contact Information]

Dear jamilmacalanggan561,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share the website of the casino the complaint is about?
• Could you please advise if your account has been fully verified?
• Have you been advised what is causing the delay in the payout? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino?
• What unfair game outcome have you witnessed? Are there any records that would support your accusations?

Looking forward to hearing from you.

Best regards,

Tomas

Dear jamilmacalanggan561,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.