test - Player faces challenges with self-exclusion and seeks refund.

Hi guys

I’ve come to ask for your help and support due to the abusive behavior of this operator: "Fair Game Software KFT"

I’ve been trying to leave this addiction aside, fighting the best I can to stay away from it.

I try to protect myself the best I can, asking for being banned from all casinos is one of them.

Please consider that I have endure huge losses on this operator, recently being "Lord spin" from the same operator. Also another time from "fgfox".

Everytime I ask for self exclusion I ask to ban my email because I only use this email and if they don’t allow me to register (like it happens with many of the other operators) I won’t get trigged to play.

well, once again this casino did not listen to my desesperate requests regarding that. I did assume my previous losses which were around the same amounts, because I was the one registering and doing the stuff.

but after so many request I think this is abusive from this "big" operator which has so many casinos around to not respect the gambling addict that requested many self exclusions before arriving here.

i was some time free of gambling when I got trigged to play here. I was so nervous that I hit a 20 playing blackjack and the bet was huge!

it’s not a matter of fun anymore, it’s more dangerous than that because I am depositing money I don’t have which I can’t loose because I have bills to pay.

if they were fair to me, I wouldn’t do this as I have endure huge losses these last past years.

if their operator request their branded casinos for a file from me they will see that clearly I did indeed ask for many self exclusions and to get blocked via email etc! You can also check that on the different screenshots I provided in this complaint

please help me get my money back, this time I don’t think is fair for me to loose this money. They have been doing this for too much time.

please, I need my money back.

Dear Jdksk,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Gamix Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please forward your requests for account closure or self-exclusion you sent to this casino?
• Do I understand correctly your account is currently still not blocked?
• My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

hi!

the question is I’ve been sending requests forever and asking to get banned from their operator which have all this different casinos.

everytime they allow me to register and play on a new one, and I’m tired of this!

ive lost many times on their websites and they always do the same.

i just want them to ban me and give my money back because they have been doing this for too long. It’s not fair.

Dear Jdksk,

Please understand we don't engage in complaints against multiple casinos at once. If there is any particular casino you have issues with, you'll need to file a complaint for each one.

We are not able to assist you with requesting self-exclusion in casinos where you don't have yet an account. Most groups of casinos are not able to comply with a request to preventively block you in online casinos where you haven't opened an account.

• Could you please explain what the disputed amount represents in this situation?
• Is there any particular casino that failed to protect you from gambling after you requested a self-exclusion due to gambling problems?

I'll await your reply.

Dear Jdksk,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.