The player from Missouri had been facing issues with his withdrawal request from Lucky Legend Casino. Despite multiple attempts to contact the casino, he had received no response. The player confirmed that he had successfully completed the KYC verification process and that his winnings were not bonus-related. However, upon sharing screenshots and a video of his account, we determined that the player had been using an app not associated with the online casino. As a result, we were unable to facilitate a resolution for his issue, and the complaint was subsequently rejected.
test - Player experiences withdrawal delay with no response.
Amount: $5,000
test
Safety Index:Struggling casinoSafety Index
We use the Struggling casino rating to identify smaller casinos that didn't manage to reach a large number of players or higher revenues even after being on the market for a relatively long period of time. It doesn't necessarily mean they are bad, but there might be issues if you want to withdraw big winnings.
Case closed
Our verdict
Other
REJECTED
Case summary
5 months ago
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6 months ago
It’s been almost a month. I’ve emailed and emailed and emailed. Never get a response. When I go to the redemption page on lucky legend it says waiting on reviver which it had been like that for weeks now. I put alot of money into playing at their casino no problem but when it’s time to give me money it’s a big issue suddenly. Very upsetting
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6 months ago
Dear TurkOg,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Have you made any successful withdrawals from the casino in the past?
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
- When was the last time you were in contact with casino support and what did you discuss?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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6 months ago
Ive withdrawn from other online casinos but never with lucky legends. I did verify and it was accepted. I got my winnings without a bonus. And the only message I ever received from their support staff was saying that it was the weekend someone will contact me during normal business hours , but they never have
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5 months ago
Could you please share your communication with the casino and a screenshot of your withdrawal request?
Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
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5 months ago
Thanks for the screenshots,
could you please share a screenshot in which the website is visible, so way may confirm the complaint is assigned to the correct casino?
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5 months ago
I just emailed you the screen recording of me checking into the complaint
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5 months ago
Dear TurkOg
I checked the video, however the recording doesn't show you play in Lucky Legends Casino. From my point of view, the recording is from an app and not an online casino.
Please understand apps, casinos requiring an invitation, or social casinos are not part of our database and as such we don't facilitate issues that might have occurred on such platforms. The app might be named as the online casino reviewed on our platform, however, these two platforms don't otherwise seem related.
For this reason, the complaint will be rejected. Thanks for your understanding.
I apologize for the time lost, and I hope similar issues will avoid you in the future.
