Player complains that they didn’t receive Deposit bonus.

I was supposed to get a cashback bonus at Bonds Casino, but when I deposited it, there was no bonus and the credits in the person's account were also defeated. Even if I say Nambo, they did not respond, and when I made a deposit yesterday, I was told that the deposit amount was a little insufficient and I did not get a bonus, so I deposited a little more than the deposit amount today, Bonds Casino before depositing I talked to the person on the phone, the person who responded at that time was a person named Sawamura, and I told you that if you deposit, you will receive a 200% bonus, so I re-deposited, even before depositing, the deposit bonus in the account I wrote 200%, but when I made a deposit and waited for a bonus, the bonus was erased and I promised that I wouldn't know it, and it wouldn't respond for hours. Anyway, there is no bonus if you just deposit money, it is better to close this casino, please, I'm being harassed by Bonds Casino, there is no bonus after all, I'm crazy Likely, please help, please help, please help

Dear daisan1623,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. What was the exact reason why a promotional offer couldn’t have been applied to your account? Have you tried to communicate this issue with the casino directly? If there’s any relevant communication, please forward it to petronela.k@casino.guru. Which exact bonus you have tried to activate (please forward its specific link when replying).

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear daisan1623,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.