The player from Brazil is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.
Player complains that he didn’t win anything.
Amount: 600 R$
Reaslbet
Submitted: 11 Apr 2023 | Case closed : 26 Apr 2023
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
This casino is fraudulent he is using a strategy of leaving the page on the best moves so you don't win then you come back he puts the worst moves there he gave the best moves you didn't win you understand the right thing is to continue and you press and win the best ones moves there you weaken you lose your bankroll you lose the game this is one of the strategies the other strategy he blocks your move, you know, in his best moves he blocks ok And then he gives a great good result and you don't win or whatever it was not supposed to block it was for you to win the app is buggy all the time it leaves the page off the air when the best candles are on right and it doesn't even give support the attendants are horrible you understand and sue in court
Automatic translation:
Public
Public
1 year ago
Dear dadopoeta7,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint, and forward the exact URL of the casino website.
Best regards,
Petronela
