Player complains that he didn’t win anything.

I'm losing unbelievably in moon Princess 100. It's okay to lose, but it's more about how you lose. I've been using this site for about half a year, but moon Princess100 has a terrible losing behavior compared to other sites. I was playing at the lowest rate for about half a day today, but I lost about 100,000 with moon Princess 100 alone. The highest win today was 8000 yen, and I lost without going up or down, almost like star rate. If this was just for today, it would be fine, but it happens so often that today was the limit of my patience. After half a year, distrust changed to conviction in the past week. I can assure you that you are using 10000000% unauthorized software. It's only this casino that's so dangerous. I told the site that it was strange, but I did nothing. In the end, I requested an investigation by myself, and if the site side was illegal, I was told that I would be refunded. Even though I thought the refund amount was strange, I made it 200,000 because I had a responsibility to do it all the time. I've actually lost many times that amount. Please help me.

Dear 6sbw78q8ms,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

PS: Could you please advise the exact URL of the casino website?

Dear 6sbw78q8ms,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.