HomeComplaintsPlayer claims that payment has been delayed.

Player claims that payment has been delayed.

Amount: $100

Cashoomo.com
Submitted: 03 Apr 2024
Case opened Current status

Waiting for player to reply

1d 18h 52m 19s

Case summary

5 days ago

The player from Ohio has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.

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2 weeks ago

This casino verified me so I played I won and I went to redeem they rejected me saying I needed to be verified again so I got four emails saying that I'm verified they again made me reverify again made me email them my social security number made me email them a selfie everything my bank statement so they reverified me again and they keep rejecting my redemptions five redemptions rejected and now they're saying it's technical issues causing it they are procrastinating on paying me they just keep giving me excuse after excuse after excuse again I verified three separate times and I was verified completely three separate times and they kept ripping my verification out and making me redo it saying that's why they're not paying me now they're saying technical issues is now why they're not paying me. I'm including all the 13 emails that it took to verify me two extra times after the first time I'm including the four emails they sent me four different times saying that I was verified after they had to verify me those four times and they recently just sent me another email saying my redemption is pending please be patient and then they reject it again after that.

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2 weeks ago

Dear belldirty740,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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5 days ago

Dear belldirty740,

Have you received your withdrawal from the casino yet?

belldirty740 has 1d 18h 52m 19s to reply

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