Casino insists on additional deposit for withdrawal.

I made an initial deposit of 100,000 for new registration and played their games. As I freshly joined, I was locked due to exceeding earnings. I was told any withdrawals won't be possible without updating my transaction records. I was also told that if I deposit another 500,000, I could make a withdrawal. The site's notice section states that they will lock it if you generate more than 8 times the profits. I was told it's my fault if I didn't see it. I regret for not carefully verifying, but should the site also inform me in advance? Also, when I ask why I need to deposit 500,000, they simply insist...

Even if I don't receive the profits, they should at least let me withdraw my initial investment of 100,000 I pleaded, still they keep insisting on a deposit of 500,000.

Is it all my fault?

Hello nonnon0626,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Could you please specify with which casino do you have the issue? Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? Did you have any remaining real money balance on your casino account when it got closed? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear nonnon0626,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.