The player from Russia had a balance of $249 and a pending withdrawal of $100 in his fully verified account at Terra Casino. However, he had been unable to access his account since verification was confirmed on January 10, 2024. He had been communicating with supposed representatives of the casino on Telegram who had asked him to log in via a third-party wallet for verification. We advised the player that this was likely a scam as reputable casinos did not require third-party involvement for account access. We recommended the player to report the incident to the police and provided guidance on how to choose a secure online casino.
Terra Casino - Player's account is inaccessible despite verification.
Amount: $350
Terra Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
8 months ago
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8 months ago
I passed verification, but I can't get into my account, there is a sign for verification. Support is not responding to the mail, I can't get into the chat.
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8 months ago
Hello mih0,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Terra Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Do you have any remaining balance on your casino account? Since when is this problem ongoing? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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8 months ago
Translation
Hello, the casino account has 249 usd + the withdrawal is 100usd. On January 10, 2024, my verification was confirmed, and since then the problem has been relevant. Today I communicated with them in telegram chat. The point was that I would log in from a wallet linked to my account on a third-party website, supposedly to check and confirm this wallet. After that, they said, I would be able to access the account and withdraw funds.
Automatic translation:
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8 months ago
I'll duplicate it in English***
Hello, there are 249 USD on the casino account + 100 usd on withdrawal. On 10.01.2024, verification was confirmed to me, since then the problem has been relevant. Today I talked to them in a telegram chat. It was about me logging in from a wallet linked to an account on a third-party website, ostensibly to verify and confirm this wallet. After that, they said, I would be able to access the account and withdraw funds.
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8 months ago
Hello mih0,
Would it be possible to forward the communication between you and the casino to nikolas.b@casino.guru? Are you entirely sure that the telegram contact is a official casino employee?
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8 months ago
No, I'm more sure they're scammers. During all this time, I have been contacted by 4 different accounts with the same scheme. I managed to get in touch with the online chat on the site through an unlinked site. They said to wait 24 hours, it hasn't been two days. They don't answer questions.
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8 months ago
Hello mih0,
I regret to inform you that you have most likely fallen victim to a fraudulent scheme.
In reputable and licensed casinos, players must register and login to their accounts without third-party assistance. It is imperative to emphasize that you should never share your personal information.
To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino
This casino has no licensing authority and you likely fell victim to a scam. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.
I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you encounter any issues with any other casino.
