The player from Mexico won by playing with a bonus, but when he verified his account, his winnings were confiscated, and the account closed. We rejected the complaint because the player didn't respond to our messages and questions.
TeleVega Casino - Player’s account has been blocked.
Amount: €173.3
TeleVega Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
The casino refuses to refund after the bonus is cleared. They got to the point of asking for Selfies for identification, and when the identification was verified, the voucher was withheld and the account blocked.
Automatic translation:
Public
Public
4 years ago
Dear Carlos,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you received any explanation from the casino? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.
Additionally, please, send us a link of the exact bonus that you redeemed, I would like to check the Bonus T&Cs.
I will be waiting for your reply patiently and hope to help you as soon as possible.
Best regards,
Kristina
