TeleVega Casino - Player complains about unauthorized deposits.

televega took $1433 out of my bank account. Not my bank account is minus $1433. Deposits not made by me and flutterwave was their payment processor . They did 12 seperate withdrawals equaling $1433

Dear Carolina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Was the money deducted from your bank account and credited to your casino account? How exactly you found out that the transactions were made by the casino? Have you ever made any authorized deposits? Was in your bank statement the same name with both authorized and unauthorized deposits?

If there’s any relevant communication, please forward it to kristina.s@casino.guru. I would like to ask you for supporting evidence too, including bank statement. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Yes they did on Friday 14th August. There were 12 withdrawals from my bank account from them . Not credited to my casino account , but taken fraudulently . They said on customer support live chat " these are delayed payments " which isn’t true Because every time I play I make a deposit and the money comes out of my account instantly .

Carolina, please forward your bank statement together with cashier (transaction) history to kristina.s@casino.guru. Thank you very much.

Dear Carolina,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t provided the required proof and stopped responding to us. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.