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Tomas Biscuit

Complaint Specialist

Tomas is a part of the Casino Guru team in the position of a Complaint Specialist. As part of the First Response Team, he handles players' complaints early on, asks the necessary questions, and tries to assist the players before moving the complaints to the resolvers and inviting the casino to participate.

His career history mostly consists of doing odd jobs here and there, looking for something that'd keep his interest. As a child, he had high aspirations of either becoming a doctor…or a bus driver. Nowadays, Tomas just does whatever feels right and considers himself to be a life-long student.

Tomas enjoys reading a good book when not buried in his work, usually opting for some quality fantasy, fiction, crime, nonfiction, or travel literature. On the off-chance that he’s not tired of sitting behind a PC on any given day, he’s always down to dive into a solid RPG or TCG video game. Tomas also has a deep interest in adventure and sports. Deep in the sense that he does quite a lot of spelunking in caves.

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Complaint replies by Tomas Biscuit

English
Dear d6hc9dryxh,Unfortunately, I would like to inform you that since this cas... 10 months ago
Dear MrSantosh03,I'm glad to hear that your issue has been resolved successfu... 10 months ago
Dear Manda19,I'm glad to hear that your issue has been resolved successfully.... 10 months ago
Dear Tekkfried,I'm glad to hear that your issue has been resolved successfull... 10 months ago
Dear Havilah-Gold,I'm glad to hear that your issue has been resolved successf... 10 months ago
Dear Kasper123,I'm glad to hear that your issue has been resolved successfull... 10 months ago
Thank you very much, hardt, for providing the necessary information. I will n... 10 months ago
Dear goofysandy,I'm glad to hear that your issue has been resolved successful... 10 months ago
Thank you very much, Xepor, for providing the necessary information. I will n... 10 months ago
Thanks for the reply.Article 12 of Fair Gambling Codex concerns rules that ar... 10 months ago
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