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Petronela Kontos

Complaints Team Lead

Petronela is leading our Complaints Resolution Team and helping out with more complicated cases. Previously, she was spending most of her time with player complaints and her speciality was to be the first responder. Even though she is now taking care of the whole complaints team, she still might find herself replying to cases from the first line. She has over 12 years of casino industry experience, which she masterfully uses in her day-to-day activities.

Petronela believes in the inevitable victory of good over evil and has a personal motto “For every minute you are angry, you lose sixty seconds of happiness.” The two qualities make her one of the best people out there that players can trust with their online casino-related complaints

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Complaint replies by Petronela Kontos

English
Thank you very much Bounheng for providing all the necessary information. I w... 4 years ago
Dear Alf, Thank you for the reply. Even if the complaint is rejected, it... 4 years ago
Thank you very much Jill for providing all the necessary information via emai... 4 years ago
Thank you very much JJ for providing all the necessary information via email.... 4 years ago
Thank you very much Dennis for providing all the necessary information via em... 4 years ago
I have already forwarded this issue to the competent department and they will... 4 years ago
Thank you very much Chad for providing all the necessary information. I will ... 4 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded ... 4 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded ... 4 years ago
Unfortunately, we’re rejecting this case because the player hasn’t responded ... 4 years ago
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