Good afternoon Joao,
No one referred to any unlawful act on your part, the security department blocked the account for nonconformities found.
No security department will give you any details and it makes sense. This is the procedure, even though the claim for blocking may even be legitimate and please try to understand why.
I will just give you the example of the first time I questioned that department and in not getting a concrete answer I had to escalate the situation. Resulting in provoking a cross-departmental clash that was only resolved by a serious meeting. Note that at that time I was also upset by the lack of a simple clarification. The meeting resulted in my feeling of a lack of overview of the situation because it was explained to me that when dealing with security any and all information provided about the actions taken could result in learning for those who try to defraud the casino.
Not that I thought that was his case, but it was even the question at the time that I had raised, if in that case I had transmitted it to the player I was questioning, like Joao because they had blocked his account, I would be giving him the information of how would have been detected and with that this player would know what to avoid in an upcoming fraud.
Therefore the procedure is that there is no clarification from the security department. Whether or not it is unfair to you will never know but the procedures will not change in this regard.
Now note that what you accuse us of is not at all serious, you first claim that we are a scam just as you accuse Tangiers and more that such scamming is practiced by several casinos.
John had no real loss if he had made a deposit and now the account had been closed and not refunded would make sense in his claim that we took money from him.
It's not the case.
I would also like to enlighten you as to what you claim to be MBway which in turn generates an MBNet virtual card that does not allow you to receive payments. This is a limitation of non-casino bank processing.
Hence it would only have as an option to withdraw bank transfer.
I hope these comments have enlightened you and all readers.
If after all this you still feel mistaken, I am sorry but nothing more can be done on our part.