Tangiers Casino - Withdrawal of player's winnings has been delayed.

Hi i joined tangierscasino.com from a ad i had on facebook and figures id try it as its named after the casino in movie casino but wow what a run around over 7 days and i get my withdrawl declined saying my id needs to be uploaded heres the thing i first won 300 and was withdrawling that small amount i used live chat talked to them and verifited it 100% id bank doc and all the asked for now i get them telling me nope need fo upload it i followed all steps on two different browsers and error at the end saying id dont match all lies as my id was fully verified 2 weeks ago so me being patient and exited never won this much money b4 just to get the run around and i used no depoist bonus i played for 2 days winning and losing and finsly won big and cashed out i dont understand how betsoft or pragmatix play license this casino if there just scamming people thete winnings iveplayed at other casinos and takes like 1 day for withdrawl and verified i was verified first day and now im not as i want my 4000 and i emailed them 3 times during the week asking if everything is ok they said yes takes 5 days not once sayint i need to re do verification horribe experience please help not sure what to do next

Dear Derek7955,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account was fully verified on day 1 or else you cant even place a withdrawl on there site and now im not verifited i screenshoted all my experience

Ok i was just able to verify my id but i already did this witch is confusing me why i need to again and there live chat has literally disappeared for me

Just found this in my email from September 2nd

Just received a email stating i need to wait another 5 days for review witch makes no sense as they reviewed it already then some how lost my id so i had to re verify and i did now have to wait a whole week with sat and sun not being week days here is the email

Thank you for your reply, Derek7955. Could you please clarify when exactly you requested this withdrawal? Do I understand correctly that you have accumulated your winnings with a No Deposit bonus?

Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I did not use a depoist bonus . I had my account verified on September 2nd did my withdrawl of 4000 on September 5th still have not got my winnings.

Wow today i was supposed to get my money they canceled my withdrawl see screenshots fro today this is bs wtf scam

help how do they get away with this they stole my money out of my account now 2

They have canceled my withdrawl and stole my winnings 3 weeks waiting for my big win over 2 days playing and i get burned by them wtf how can they have a good rating on your website they are scam artists who can i contact for legal issues they shouksbt be allowed to use slots for scams

I have gave this casino my documents for verification and they are a fraud like wtf do i do now?

Help

Wow please casino guru remove this company as a real casino look at my email today

So you win big they hold u up for 3 weeks then delete your account wow scam

Thank you very much Derek7955 for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Derek7955,

I will assist you with the complaint from now on. I went over the details of the case and will do my best to help you. First I would like to ask the representatives of Tangiers Casino to join the discussion in order to help us understand the issue.

Tangiers Casino,

Could you explain why the withdrawal request was canceled and why Derek7955's account was closed?

Yes i would. Love to hear there story as they lied this whole time like i was depending on those winnings you have completely ruined my last few weeks thanks alot tangierscasino.com

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello,

We hope this message finds you well!

Kindly note that the account is in breach of our Terms and Conditions item 2.1.12. Each User is allowed to open only one User Account. Use of more than one Account per physical User is known as "multi-accounting", which is strictly prohibited. Upon discovery of a User with multiple Accounts, all affiliated accounts associated with the User will be immediately cancelled alongside any transactions on the multiple Accounts. In the event that Tangiers Casino has reasonable grounds to suspect that the registration of said multiple Accounts has been undertaken with the intent of defrauding or cheating, Tangiers Casino may block regular or tournament play and/or prize distribution.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,

Tangiers Casino

Lies

Your a joke admit it scam

Hello all,

Thanks for the explanation to the Tangiers Casino team. Would you be able to provide us with evidence of your claims? Please send the proof of the rule being breached to my email address at tomas@casino.guru

Much appreciated!

Yes and if i had two accounts why verify me twice and play these games to get my money oh because you scam people who win

Yes and if i had two accounts why verify me twice and play these games to get my money oh because you scam people who win

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello all,

we've received evidence from the casino. I will review the evidence and reply here shortly

Hello Derek7955,

The casino sent us evidence of multiple accounts, with at least two accounts with the same personal information. We've requested additional information from the casino and we now wait for a reply from the casino representative.

This is all bull why didnt they notify me i had another account when i first got verifited this is ridiculous i want my money

We would like to ask Tangiers Slots Casino to reply to this complaint, or to provide us with evidence regarding this case. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Hello Derek7955,

After careful consideration, we will now close the complaint as 'rejected'. The casino provided us with sufficient evidence of multiple accounts which are connected to your account via multiple factors, and on multiple occasions, bonuses were taken advantage of.

Under these circumstances, we can't argue in your favor and will have to conclude the casino's actions were justified.

Casinos have a very strict policy regarding multiple account cases that have been used in this way. I wish I could have been of more help. Even though we couldn't help you in this case, don't hesitate to contact us if you have issues with any online casino in the future.