Tangiers Casino - The player's unable to contact the casino support.

Hello i was making a deposit and talking to live chat then the live chat disappered and i couldnt find it anymore, i contacted theyre email support about the issue that i could not find the live chat and i got one reply wich i replied to but now no reply for over 3 days

Hello Makkan,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Tangiers Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if the deposit was credited to your account? Is the only problem that the chat disappeared or is there an issue with the deposit too? How long have you been registered in this casino? Is your account already verified?

Looking forward to your answer.

Regards,

Nick

Hello! I have already made one deposit with cashlib but then the option was removed to deposit with cashlib, i have got tje money on my account so no problems except livechat, i belive for about a week now i have been registerd. And yes i i am verifed thank you

Hello Makkan,

So do I understand it correctly that the deposit was credited successfully? Did you try to reach the casino live chat in different time frames or by e-mail?

Is there anything despite the communication you have issue with?

Hello, yes the live chat button is not there anymore, yes i would like help to activate the bonus wich i have to have live chat to help, i contacetd mail last week and no resoone.

sincerly

I would like to ask Tangiers Casino to join us and help us resolve the player's issue. Could you please explain what might have cause the chat to disappear? Is there any other way for the player to claim the bonus?

Hej, jag kan nu inte iheller logga in på casinot då det står att det är nere för underhåll

Hello,

We hope this message finds you well!

Thank you for bringing this matter to our attention. We will look into the situation and provide a detailed explanation.

Kind regards,

Tangiers Casino

Hello thank you, i was told my account was disabled but i still have 57.5 euro in my account

Dear Tangiers Casino,

When exactly could we expect an explanation regarding the case? Is there any update.

Hej, jag fick Min insättning tillbaka, jag är nöjd och fallet kan avslutat som löst. Tack snälla för hjälpen

Hello,

We hope this message finds you well!

Unfortunately, the account did not pass the risk filters and was subsequently closed by our Security department. We have refunded the deposit made on the account.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,

Tangiers Casino

Thank you Makkan and Tangiers Casino for the cooperation, I'm glad to hear that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Best regards,

Nick