Tangiers Casino - Player’s withdrawal has been delayed.

Hi, I live in Australia and have been a long time client of Tangiers and have invested a lot of money. When I’ve made withdrawals before it has been taking 3-4 business days to arrive into my account

i had an approved withdrawel on Monday the 8th March. It is now the 19th March and still hasn’t arrived. My bank says swift transfers take a maximum 5 business days to arrive. Why have I not recieved the money yet.

concerned as never been an issue before nor has the period been so long .

Dear Carlie,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Looking forward to hearing from you.

Best regards,

Kristina

Hi, Thankyou for your response . In view of the above I have been told by the casino that the money was sent from there end on Monday the 8th March 2021 with confirmation email in the 8th of March. It has now been 14days and still nothing. I have never had this problem before with the casino . I’m questioning whether it has been done correctly as my bank has informed me the maximum it should take is 5 business days. It should not take over two weeks. I have invested a lot into this casino , really not happy about this situation at all .

Thank you very much Carlie for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Thankyou. In really hope this his resolved as I have never had a problem until now. 2 weeks is really not acceptable given the previous times I had received money in 3 business days. This is why I think there has been a huge problem somewhere along the lines . And it has failed to be recognised .

Dear Carlie,

I’m very sorry to hear that you’re experiencing withdrawal issues. I’ll try my best to resolve your case as soon as possible.

I would like to invite Tangiers Casino to this conversation.

Dear Tangiers Casino,

Could you please investigate the issue and clarify the situation?

Hi the casino has said the transfer was done however I still haven’t received funds . My bank has advised me They may have done transfer and your systems may say that but to check with Tangiers bank and track /trace the transfer from there bank .

my bank has no record of it and it hasn’t been recieved. They also informed me it doesn’t take : weeks for this to be transfered. it s within 5 working days 

- I have check with your bank I’ve confirmed with my bank that it hasn’t gone through

i confirmed with the casino all my account details were correct

They have informed me that the casino need to trace the transaction with Tangiers bank. I want to speak to a manager of Tangiers . This is beyond a joke now . I’m an very unhappy . I shouldn’t have to be going back and forth trying to get the money I won

please see what you can do . I have been a VIP member fir a long time . I’m really unhappy

Regards

I have recieved the funds finally.

Thankyou for all your effort

it was greatly appreciated

Thank you, Carlie, for confirming and for using the Casino Guru complaint resolution center. I’m sorry to hear that it took longer than normal, but I’m glad that you received your funds in the end. We will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru