Home Complaints Tangiers Casino - Player’s struggling to complete KYC verification.

Amount: A$12,345,678

Tangiers Casino - Player’s struggling to complete KYC verification.

8.8/10 Very Good reputation Submitted: 25 Mar 2020 | Case closed : 30.03.2020
Our verdict

Unjustified complaint

REJECTED

Case summary

6 days ago - 30 Mar 2020
The player from Australia is experiencing difficulties completing the verification process. After a closer examination, we rejected this complaint as unjustified.
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Public

Dear Torrian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, even if I must admit I don’t understand it very well. Are you trying to complete the KYC (Know Your Customer) verification, so you could withdraw your winnings? I do apologize if I misunderstood and wait for your clarification. Looking forward to hearing from you.

Best regards,

Petronela

Public

No im just depositing and after my license is herr ill recieve it early next month.

 

Id chatted bout this.

 

Now they just cut me from accounts i used if they didnt go against thier own word my account is t9 my name which once licence is baxk id myself for a withdrawal. If ive won in that time awsome if i haven all good. I was using it all my own deets the6 also need new emails n devices ive none left

 

I was happy depositing then this ive not meant to try witthdraw at all 

 

My license is back early nxt month. happy just depositing n fun spins emailed id definately keep using if they revoke this

 

Thank u for ur help 

 

Yours sincerely 

Torrian Daglas 

Public

Dear Torrian,

Is your account still opened or blocked?

Public

Blocked or i dont knoe says blocked oi think i msg support they help me thrn this happened i only want my account reopened. 

 

Id msgd support about the sitcho i could bet tho n deposit not withdraw

 

Like i said to them untikk my photo id or licenss comes back well itd be within 3 weeks now

 

I just want to be able to deposite and play as i was n do with fairgo and joka room. 

 

Deposit play untill then i win i win loose i loose though m6 house burnt down end of last year and they know well they should know this

 

Ive no more devoces to register nor emails ..

 

As you hate multi account users i dont like the idea of making another one specially seems i pnly have 2 n they were both used and ive only 1 phone number ya know. 

 

Public

Dear Torrian,

I’m very sorry but you won’t be able to complete KYC verification successfully without providing necessary documents. I would suggest, to postpone this process until your paperwork is ready. I do apologize but I’m forced to reject your complaint now as unjustified. Thank you very much for your understanding and please do not hesitate to contact us if there is anything else, we could do for you. Thank you for your understanding.