HomeComplaintsTangiers Casino - Player’s account has been blocked.

Tangiers Casino - Player’s account has been blocked.

Amount: R1,800

Tangiers Casino
Safety Index:Below average
Submitted: 08 Feb 2021 | Case closed : 23 Feb 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from South Africa had her account blocked without further explanation. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
3 years ago

Acc was closed no reason had just deposited and had a pending withdrawal

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3 years ago

Dear Esta,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you played any of your deposited funds or your account was blocked right after depositing? Have you completed the account verification successfully?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Public
Public
3 years ago

Dear Esta,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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