The player from Finland played with a bonus, deposited, but then the casino confiscated her winnings and closed her account without explanation. We ended up closing the complaint as ‘unresolved’ because the casino failed to reply.
Tangiers Casino - Player’s account has been blocked.
Black points: 44
Amount: €100
Tangiers Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.4
Tangiers Casino has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction, passive regulator
UNRESOLVED
Case summary
4 years ago
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4 years ago
Translation
Suddenly removed from this casino, account blocked, I won about 3 weeks ago with bonuses of 100e, whichever gets the most out of bonuses, I also had to deposit 25e first to get that 100e (there were 280e of winnings, ie 180e was left in the removed bonus) Now which is still a circulator, so that Tangiers was removed without explanation and at the same time, therefore, went to the accounts of the sister casinos, a Spartan victory 400e (which would have been lifted its 100e) disappeared, and I can not chat when not allowed to enter in and will not respond to e-mail 🙁
Automatic translation:
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4 years ago
Dear Kaits,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please specify, which bonus you activated? When exactly your account has been closed? Was it upon your withdrawal request? Was your deposit returned?
I hope we will be able to help you to resolve this issue as soon as possible.
Best regards,
Kristina
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4 years ago
Translation
Hi .. So after about 2 weeks of adjusting I got its 100e raised from Tangiers in early October and the rest of the 180e bonus money was removed .. Then I played Sparta Slots this week and I don't know exactly how much I was winning, however the bonus money could be 500 euros but for some completely incomprehensible reason came that the account was blocked, I got a message from tangiers that they have deleted my account and sister casinos too, so SpartanSlots had several hundred euros so it disappeared before I could even make a withdrawal request and recycle them until the end. .. Now I missing part of the name, ie Kaitsu71, I inadvertently yesterday kirjouttanut user name wrong because if this matter.
Edited
Automatic translation:
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4 years ago
Kaitsu71, could you please forward me the message from the casino? My email address is kristina.s@casino.guru, or you can post it here.
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4 years ago
Thank you very much for your emails. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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4 years ago
Hi Jaana,
I'm taking over your complaint. I will contact the casino and see if I can help.
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4 years ago
We would like to ask the Tangiers Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.
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4 years ago
Hi Jaana,
I tried to contact the casino repeatedly, but it failed to reply. I’m afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand, this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. I wish I could be of more help.
Best regards,
Peter
