Tangiers Casino - Player’s account has been blocked.

Hi there

Your local gambler here 🙂

I would really appreciate some advice, if any, about my situation. I've been with Tangiers for a bit now and they've closed my account for no reason at all. I've sent an email back asking what it is I had done wrong and was simply told to refer to the section in the ts and cs stating they can close your account for any reason...it's ridiculous to think that they can have all my information and close my account simply because management says so. I'm sure I haven't mixed balances as I've had this problem in the past. I have One account with them. No false information was given. I Deposited within a week of them closing my account. So I just don't understand. Any help on the matter would be highly appreciated.

Thanking you kindly

Vaughan.

Dear Vaughan,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Did you play with any bonus? If yes, please specify which offer you redeemed. Are there any funds being held by the casino?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. I will be waiting for your reply patiently and hope to help you as soon as possible.

Best regards,

Kristina

Hey Kristina

I used no bonuses before making a successful withdrawal from them. Once I had received my funds I deposited 350. Played the 350 and shortly after that I was told my account is closed for no reason as you can see in the attached files, no reason was given. Upon asking for a reason the second time I was given the same "the casino can close your account for any reason whatsoever". I've had bonus problems before so I'm aware you cannot mix bonuses with cash balances etc. Nothing of the sort happened.

I'm very cautious when it comes to this. The money would only be R50 Cashback. But I'm more about the principal. You give the casino your personal info. And your account gets closed "simply because".

Thank you very much for your time

Hope to hear from you soon

Have a wonderful day

Vaughan, I am sorry, but the casino has the right to close the player's account, and we believe it is okay as long as there was no balance left. So I am affraid we cannot help you, in case you played all your deposited money/winnings.

If this is not the case, please let me know, otherwise we will be forced to reject this complaint.

Dear Vaughan,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.