Tangiers Casino - Player has been accused of opening multiple accounts.

after i made my deposit and reach 500+ EUR , the amount just disappear from my account, the security department reply to my email that : We have reviewed your account and wish to inform you it was closed due to several inconsistencies found on it. Kindly note this decision is irrevocable.

We wish you the best of luck in the future.

Dear janebelle, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I see that you have been accused of opening multiple accounts. Are you aware of having more than 1 account at this casino?

Is there any chance, that someone from your household or using the same IP address has created an account at this casino too?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards, 

Kristina

Dear Kristina

thanks a lot for your concern and reply , Already sent an Email to you explaining what happened with the conversation with Tangier Casino .

Best regards

Thank you for your reply, janebelle. Could you please advise whether you accumulated your winnings with or without an active bonus? Also, did you pass the KYC before the casino closed your account?

Lastly, would you be so kind and clarify whether you used a VPN when creating your account?

Hi

the winning was with FS what they offered on Signup, but i finish all the required wagered, as there rolls you have to make a deposit to withdraw the winning amount and this is what i did , regarding the VPN mostly yes cause as i said almost all the casino website not reachable in UAE without VPN but the connection of the VPN shouldn't be from Germany cause it will not open the casino web sites, this is the message what you 'll see on the website (Service not available

We cannot accept customers from your jurisdiction. If you believe this is an error, please contact us via...) ,

about the KYC only the sign up requirement like the name and phone and mail . e-tthhml ( support@tangierscasino.com

I am sorry, janebelle, but if you registered using a VPN to overcome an IP block set by the casino to your country, there is not much more we can do for you. Please understand, that you created an unfair advantage against the casino because the VPN masked your true location. Therefore the casino was not able to block you even if they visibly tried, like in this case. If the casino has a country block set, there is most likely a good reason for it.

Since your winnings were obtained unfairly, we don't think that the casino must pay you out. The rule is - if you cannot access a website, try to play elsewhere. I would recommend that you do not use a VPN (or any other tools) to deceive your location and mislead casinos in the future so that you can avoid another confiscated winnings.

Please, do not hesitate to let me know if there is anything else I could help you with, but I am afraid I will be forced to reject this complaint. Thank you for understanding.

dear

its ok i don't need this money any more , also all the casino is blocked from UAE Etisalat (services provider ) but easily you can register in 90% or more of online casino , 🙂

thanks for your support, appreciate your help.

Best regards

You are welcome, even though I couldn't be much of a help. Unfortunately, after gathering all the necessary information we are rejecting this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.