Tamasha Casino - Player's winnings have been confiscated.

I am writing this complaint to bring to your attention an issue I have been facing with Tamashabet.in. I am unable to withdraw my funds amounting to INR 75,242 due to a "write-off policy" that has been applied to my account.

I have tried to resolve this matter directly with the casino, but they have been unable to provide a satisfactory explanation or solution. It has now been three months since I first raised this issue, and the amount continues to remain inaccessible. Recently, the platform displayed that the amount had been "written off," which I find unacceptable and unjust.

This situation feels like outright cheating, as I have followed all necessary procedures to claim my funds. I request your immediate intervention to resolve this matter and ensure that I can withdraw the amount I rightfully own.

User id :- 874100216

Dear VAISHAL,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Tamashabet.in.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player of the casino? 
• What explanation did the casino provide?
• What games did you play to accumulate your balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your balance with the help of a bonus? 
• Could you please share with me your communication with the casino to support your complaint? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas,

Thank you for reaching out and for your willingness to assist with this matter.

I have been a player at Tamashabet.in for approximately 1.5 to 2 years. When I attempted to withdraw my funds, the casino informed me that they were writing off my balance. They referenced some sections in their terms to justify the denial of my withdrawal. Initially, they deducted ₹30,000, and later, they removed the remaining amount from my account.

I accumulated my balance without using any bonuses. Unfortunately, I do not have chat transcripts, as I was unable to log in for the past two months. When I finally regained access, I noticed that all previous chat records had been cleared. However, I can provide screenshots of my payment history as evidence.

Please let me know how I can proceed further, and I appreciate your support in resolving this issue.

I would like to add that I have previously made two successful withdrawals of ₹99,000 each. However, as soon as I attempted to withdraw again, the casino took immediate action to block my withdrawal and falsely accused me of using another account or device. These allegations are completely untrue.

I am attaching screenshots as evidence to support my claim. Please review them and let me know how we can proceed further. I appreciate your help in resolving this issue.

Thanks for the provided information.

What games did you play to accumulate your balance in the casino? (slots, live games, betting on sports) 

Dear Tomas,

I would like to inform you that I was playing the live games and gain that balance in the that casino..

Do I understand correctly your activity was related to sports-betting?

I was playing the Crazy Time live game show by Evolution Gaming

Thank you very much, VAISHAL, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello VAISHAL,

I am so sorry to hear about your problem with the casino. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Tamasha Casino representative to join this conversation and participate in resolving this complaint.

Dear Tamasha Casino,

Could you comment on the situation?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru