Talismania Casino - Player's withdrawal is delayed.

I have been waiting since the 24th for a PIX withdrawal, but it never goes through. The withdrawal status just stays under review, and nothing happens. I send them messages and they always say the same thing, that it will be completed soon, but it never is. It has been almost two weeks and I'm tired of messaging them constantly with no resolution to my problem. Depositing was so quick, but now how long will I have to wait for my withdrawal? I'm disappointed because I always choose casinos recommended by you, but now it seems like a scam since my money never gets transferred.

Dear tayberens12,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Talismania Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, no verification has been requested yet, it would be my first withdrawal at the casino, I made a deposit of 120 reais with a bobus of 100% I fulfilled the rollover and the balance was added to my account, I send a message to support and they say that there is nothing wrong with my withdrawal that I just have to wait but I have been waiting for two weeks

Thanks for your reply.

• Could you please share the recent communication from the casino in case your payout hasn't yet been processed?
• Share screenshots here or send the information to my email at tomas@casino.guru

Thanks in advance for your reply.

Dear tayberens12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I haven't received anything yet, I had a withdrawal pending for 20 days and I was unlucky enough to accidentally cancel the withdrawal, I had to send a new withdrawal now it's been 1 week and nothing, now only God knows when I will receive it, if I will receive it at all.

Dear tayberens12, Thank you very much for the update.

We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

16 days and nothing!

Thank you very much, tayberens12, for providing the necessary information. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear tayberens12,

I've just looked over your case and I'm sorry to hear about the difficulties you're facing with your withdrawal. I will reach out to the casino to see how we can assist you further. We'll explore what can be done once they respond.

Dear Talismania Casino,

I would like to include you in this discussion to help resolve the player's complaint. Could you please provide more details about the situation? Specifically, what is the current status of the player's withdrawal request, and when can they expect it to be processed on your end?

I look forward to your response. If you have any supporting documents, please feel free to send them to my email at natalia.b@casino.guru.

Best regards,

Natalia

22 days without a pick-up!!!

Dear tayberens12,

Kindly be informed that we are checking with relevant department regarding your withdrawal and we would get back to you as soon as we have any news from them.

Best Regards

Talismania Team

After 25 days I received my order, thank you

Dear tayberens12,

I'm pleased to know your issue has been resolved. I will now mark the complaint as 'resolved' in our system. Thank you for your cooperation and for confirming this. Should you face any issues with this or any other casino in the future, don’t hesitate to contact our Complaint Resolution Center. We're here to assist you.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Natalia

Casino.Guru