The player from Brazil faced a delay in receiving a second withdrawal of 1,800 BRL, which had been pending for 5 days. The issue was resolved when the player received the withdrawal on 19/08/2024. The Complaints Team confirmed the resolution and marked the complaint as 'resolved' in their system. The player was thanked for their cooperation and encouraged to reach out for any future issues.
Talismania Casino - Player’s withdrawal is delayed.
Amount: 1,800 R$
Talismania Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
3 months ago
Translation
The first withdrawal was within the specified timeframe, but the second withdrawal has been delayed. It's been 5 days since I requested a withdrawal of 1,800 BRL, and I still haven't received it. I don't know when the Casino will pay me, so I decided to file a complaint to start counting the 14 days.
Automatic translation:
Public
Public
3 months ago
Dear ericleo,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Kristina
Public
Public
3 months ago
Translation
Hi Kristina, I'll wait the 14 days without any problems, thanks!
Automatic translation:
Public
Public
3 months ago
Translation
I received my withdrawal of 1,800 BRL from Casino Talismania on 19/08/2024.
Automatic translation:
Public
Public
3 months ago
Dear ericleo,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Kristina
Casino.Guru
