HomeComplaintsTalismania Casino - Player is experiencing delayed pick-up.

Talismania Casino - Player is experiencing delayed pick-up.

Amount: €350

Talismania Casino
Submitted: 10 Feb 2025 | Closed : 24 Feb 2025
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Greece faced significant delays with the casino's pick-up process, receiving excuses that continuously changed the original timeline of three days. The Complaints Team attempted to assist by requesting additional information regarding the withdrawal request and extending the response time by seven days. However, the player did not respond to these inquiries, which led to the rejection of the complaint due to insufficient information for further investigation.

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Translation

They have been late with the pick-up and they keep giving me excuses when I contact them, they keep changing it from what should have been 3 days to now giving excuses for unacceptable delays.

Automatic translation:
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Dear chrispapagri3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

  • Could you please advise when exactly you requested this withdrawal?
  • Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards,

Kristina

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Dear chrispapagri3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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