HomeComplaintsSYNOT TIP Casino SK - Player’s struggling to withdraw his winnings.

SYNOT TIP Casino SK - Player’s struggling to withdraw his winnings.

Amount: €2,600

SYNOT TIP Casino SK
Safety Index:Very high
Submitted: 11 Jun 2020 | Case closed : 29 Jun 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from Slovakia is experiencing difficulties withdrawing his winnings. We rejected the complaint because the player didn't respond to our messages and questions.

Public
Public
4 years ago
Translation

I had to pay 2600 euros, I paid first 1500 euros then 1100 euros after 3 days we deducted from the win from the processing regime 1500 euros but we really did not run into the account. It still shows me that the processing will be won, but only 1100 euros. How is that possible and what can I do to get paid out? I played for real money deposited through one card but to pay out I put it on another card is not a problem?

Automatic translation:
Public
Public
4 years ago

Dear Martin,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. The common practice is to withdraw your winnings using the same payment method which has been used to deposit funds in to your account. If the original payment method is not available than a player is prompted to use a different one when withdrawing winnings. Why did you use a different card for a withdrawal? Have you been advised by the casino to do so? Could you please confirm that you have completed KYC account verification successfully in the past? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

 

Public
Public
4 years ago

Dear Martin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Public
Public
4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or seek access to your casino or bank account.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news