SYNOT TIP Casino CZ - Player's withdrawal is delayed.

Synottip is refusing to pay me out 3000Kč. They're not responding to my emails.

Dear 6o4521467, 

Thank you for submitting your complaint. I'm sorry to hear about the problem you're experiencing. To help me better understand the situation, could you please answer a few questions? Have you successfully made any withdrawals before? Have you completed the KYC verification process? Did you accumulate your winnings with or without an active bonus? Our goal is to resolve this issue for you as quickly as possible. Thank you for your cooperation and we await your reply.

Best regards,

Veronika

In the end, they approved my selection, but it always takes a long time, so I usually manage to lose it again.

Furthermore, I repeatedly asked SYNOTTIP to cancel my user account because I had serious financial and psychological problems with playing. Again, of course, no one answers me and they don't want to cancel my account either.

Other online casinos without a problem.

It has gone so far that I have already stolen money at home, which I have reported to SYNOTTIP, but unfortunately, the arrogant employees refuse to address the situation.

Dear 6o4521467,

When applying for the self-exclusion, always state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible. I would also strongly recommend that you always save your self-exclusion request so that you have a valid proof of such action.

Example:

Email subject: Self-exclusion due to xxx

Player’s info:

First name:

Last name:

DOB:

Casino login:

Email address:

"Greetings xxx xxx,

I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing materials for a minimum period of xxx months/years (lifetime).

The reason that preceded my decision is xxx

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."

When was the last time you requested customer support to close your account? Have you specified that you wish your account to be closed due to compulsive gambling?

Yes, that's exactly how I wrote it repeatedly, even visibly. The last time was yesterday.

Unfortunately, I have already used a rude address, because the SYNOTTIP employees are just arrogant bastards.

Today my ordeal continues. Since this morning I have lost another 1000 CZK. Unfortunately, it's not even a game, just a withdrawal.

I also contacted SYNOTTIP by phone, but to no avail.

Please, to which office can I address my complaint about SYNOTTIP?

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is veronika.l@casino.guru .

Thank you very much in advance.

Regarding the office you may address your complaint, I have checked the casino's Terms and Conditions, and this is what I found:

42. If the Player is not satisfied with the way the complaint was handled, he also has the right to an out-of-court settlement of the dispute, which is initiated upon the Player's proposal submitted to the entity competent for the out-of-court resolution of consumer disputes in the area of the Contract for the provision of services, which is the Czech Trade Inspection, established by Act No. 64/1986 Coll., on the Czech Trade Inspection, contacts and more detailed information can be found on these websites website: www.coi.cz.

Dear 6o4521467,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.