Syndicate Casino - Player’s winnings have been voided and the account closed.

I deposited $25 on Friday night and over the course of the weekend won $2150, which of course I was delighted with. Today I went on line to look at how I could withdraw this money from the casino. My account was logged out so when I tried to log in it said my account was blocked. I thought this was strange however started up the online chat so they could see what was wrong.

I was told that I have multiple accounts (which I don't) and that my winnings of $2150 had been wiped and there is nothing that they can do as I have violated their terms and conditions.

I only have one email address and one account with them, and I can see from other complaints that this is clearly something Syndicate Casino do so they don't have to pay larger winnings out!

I think it's a disgrace that people are prepared to put their own money in however this company will not pay out. In this day and age when people are struggling more so than normal.

Not sure if there is anything I can do however I want people to know how bad this casino is and what a total scam it is,

Cheers

Dave

Dear Dave,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. I checked the casino’s T&Cs:

"3.1.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If You open or attempt to open more than one account, for whatever reason, Syndicate casino may block or close any or all of Your accounts at its discretion. We also reserve the right to withhold any deposits or winnings upon the discovery of duplicate or multiple accounts at its sole discretion. Also, any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. If you wish to open another account, you may do so by contacting the Manager at support@syndicate.casino. If a new account is opened, the old account will be closed. If you notice that you have more than one registered Member Account you must notify us immediately. Failure to do so may lead to your Member account being blocked for access."

Are you sure, that no one from your household or using the same IP address created an account at this casino? Please, forward communication between you and the casino, in which they accused you of having multiple accounts, to kristina.s@casino.guru, if possible (or, alternatively, post it here).

Thank you very much in advance for your reply.

Best regards,

Kristina

Hi there,

Thank you for getting back to me.

I have only had the one account with them.My partner and I use the same log in. It's pretty clear from their reputation, and all the comments on line that others in the same situation have had that they do this all the time as soon as people start to win some money.

At the end of the day I only lost $25, what galls me is that the money I won was won fair and square and they shouldn't be allowed to keep winnings that isn't their's. It's theft.!

I've taken this higher externally as I don't feel it's fair and this should be taken up by authorities. Not sure there is anything you do, however this casino shouldn't be allowed to trade when then steal people's money.

To their point on their response where they say a lot that they 'may' take any winnings back. It seems from people's comments that the always take this back, and will find any reason to do so as soon as people start wining money. They are a new casino with a tarnished reputation. They have no sense of honesty or loyalty about them at all.

I am still so angry as you can tell,

Kind regards

Dave

Dear Dave,

I am sorry to tell you this, but if you and your partner used the same login you breached the term that all casinos have, in this case it is this one:

"3.1.4 As part of the registration process You will have to choose Your nickname and password for Your login into the Website. It is Your sole and exclusive responsibility to ensure that Your login details are kept securely. You must not disclose Your login details to anyone. Syndicate.casino is not responsible for any abuse or misuse of Your Member Account by third parties due to Your disclosure, whether intentional or accidental, whether active or passive, of your login details to any third party."

And in case you both used different payment method, for example credit card that has been issued under two different names (yours and your partner's), you breached this term as well:

"4.1.10 You are not allowed to use any payment methods that belong to a Third-party or person;

13.1.2 In the case of winnings from a third-party deposit, the deposit, all wager and the winnings will be voided;"

Hey there,

No that's not correct. I had the account and then we would only play on my account. He didn't have any log ins at all. We had one account under one email address.

I meant he use to watch me play on .y account.

It's a joke to be fair and ive met today with a lawyer who is going to take my case forward. I've enough proof that shows I have one account and that this on line casino is stealing money from people.

I will deal with this myself from now on,

Regards

Dave

Dave, we can continue resolving this case and ask the casino for their standpoint, but if you wish we will close the complaint. Please let me know so we can act accordingly.

It's all good, I'll deal with it from my end

Dave

Thank you Dave, I am sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help. I wish you good luck.