The player from Germany is experiencing difficulties withdrawing her funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
Syndicate Casino - Player’s struggling to withdraw her winnings.
Amount: €1,800
Syndicate Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello, I deposited 50 euros with a bonus. I circulated this on time. The verification was done on Friday, I got email. I was at 600 euros and then down to 90 euros. Then I played hot spin megaways and had an ultra win of over 1900 euros. I immediately requested the payout. One over 800 euros the other over 1000 euros. Then I waited. On Sunday the message came that the payout had been canceled and that it had failed and that it was due to mifinity. I wrote to mifinity's live chat but they said there was no reason not to accept the payout. I sent a screenshot of the chat to Syndicate's live chat and then came up with a new excuse. Payment requested again. Canceled again after a few hours !!!!!!! Yesterday I was in the live chat for 3 hours. And been put off again and again. I threatened a lawyer and the gambling authority in nicosia who have now contacted him. Live chat continues to put me off. It's just a scam !!!!!
Automatic translation:
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2 years ago
Dear Sabine0506,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if this were your first attempt to withdraw winnings from this casino? Do I understand correctly that your payment is still pending inside the account after being reversed? Have you been offered any other alternative payment method than MiFinityto receive your winnings?
Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.
We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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2 years ago
Translation
Hello, my account was fully verified on Friday. I have received a confirmation email. I requested the payout on Thursday after the win. Since the maximum payout is 1000 euros, I requested 2 payouts. One with 800 euros one with 1000 euros. On Friday both were canceled. Another withdrawal request made, which has been confirmed. And in conversation with the live chat it was canceled again. As an excuse it was said that it was due to mifinity. I then contacted them and the man wrote that there was no reason not to accept the money. New withdrawal request that is still open. I am only put off and put off, I should be patient. I've been waiting for the money for almost a week and have a bad feeling. Yes, it is my first withdrawal at this casino, others have no problems. I also paid them out via mifinity. I have written to the casino several times to make a bank transfer, but they have not responded in any way. They do not respond to anything. I've already threatened gambling authorities and lawyers, but they don't care. There is always the same standard text that I should be patient, or that my problem is being worked on, everything in a modified form .... I think they just don't want to pay off. I did nothing wrong. Bonus has been implemented, maximum stake in between 2.25 euros. But not often. And I had the big win when the bonus credit was already converted into real money. I'm ready and done. I'm not healthy and I don't need this trouble. I wrote that to them too. I also sent a letter to the Curacao gambling authority today. But according to my information, they are not particularly interested in reprimanding the casinos ..... please get me my money.
Edited
Automatic translation:
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2 years ago
Translation
I have just received my money and I am overjoyed !!!!!!!!!!!! the case is closed. thanks
Automatic translation:
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2 years ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Sabine0506, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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