Syndicate Casino - Player is having trouble accessing real game.

I wanted to play 5 lucky lions and it only comes up as demo

Dear jeaninewr4,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Syndicate Casino. Please allow me to ask a few questions to help clarify your situation.

Have you previously played 5 Lucky Lions in this casino for real money?

Could you kindly check if you're logged into your account and ensure that you have enough balance to play the game for real money?

Have you reached out to customer support to inquire about any potential technical issues with the game?

Lastly, have you tried launching other games to see if they are available for real play, not just in demo mode?

I hope we will be able to help you resolve this problem as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear jeaninewr4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.