The player from India deposited in the casino, but the amount wasn't credited to his casino balance. The player confirmed the issue was resolved.
Dear casino Guru team,
I deposit BTC 10.46 USD this casino 20/02/2023 but deposit is not credited , I chat to live one CS told me upload deposit screenshot, I attached the casino site as the same Screenshot, after informed ,they tell wait please , still 1 day over anyone not replay i send more mail with evidence , I try to skype call never respond please help and do the needful.
Dear tharakanprince,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Was this your first deposit in this casino? Have you received any reply from the casino since your first message about the issue?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
Hi dear Casino guru ,
I received my deposit now , thanks your involvement
please close this issue
Dear tharakanprince,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru