Sxvegas Casino - Player's withdrawal request has been delayed.

Hi my name is Melissa d*** made a withdraw on i think it was may 19,2023 and i still have not received my winnings why? Concerned and need the money I'm home less reference ID for this request is ID# 3005. Your withdrawal will be soon reviewed by our Banking Team

Dear durazoalissa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear durazoalissa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have not won or did any withdrawal this is my first. and i had free spins when iwon i played my spins.

Thank you very much for your reply, durazoalissa. Could you please advise what is the current status of your withdrawal request? Is it marked as pending or processed in your casino account?

Have you tried contacting the casino regarding this issue? Please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Dear durazoalissa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I did contact the casino they wont respond back i just want what im owed i played fair and won now they don't want to pay

Thank you very much, durazoalissa, for your cooperation. I will now transfer your complaint to my colleague Endri (endri.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, durazoalissa, 

I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Sxvegas Casino's representative to join this conversation and participate in the resolution of this complaint. 

Dear Sxvegas Casino, 

Could you please state the reason why the player's withdrawal has not been completely processed yet, and what is the estimated time frame for processing the payment? 

Thank you in advance for providing the information. 

I was supposed to get my winnings in 72 hours which has been over 5 months now. I don't know what or why they didn't give me my winnings. Please I earned and won it. this is false advertisement

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I don't think it's fair that I played and won good is wronhy

Dear durazoalissa,

Unfortunately, since we have not received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’, which will influence the casino’s rating in a negative way.

In case of any questions, do not hesitate to contact me at petronela.k@casino.guru.

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

The casino can reopen this complaint anytime.

Best regards,

Petronela

Casino.Guru