The player is dissatisfied with the casino’s RTP (Return to Player) as she did not win anything. The complaint was rejected as the player stopped responding.
Swift Casino - The player complains that she didn’t win anything.
Amount: €140
Swift Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I signed up today at this casino that is underground. 140 euros paid. And not even get free spins it's not about winning hundreds of euros but something like that is not normal you get nothing in return, nothing at all. In a casino where nan usually plays for 5 seconds, I've never experienced anything like that, I'm amazed that they are allowed to keep their license .
I wrote an email to close my account completely and am waiting for an answer
Automatic translation:
Public
Public
2 years ago
Dear katrin6504,
Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.
If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.
Best regards,
Nick
