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I signed up today at this casino that is underground. 140 euros paid. And not even get free spins it's not about winning hundreds of euros but something like that is not normal you get nothing in return, nothing at all. In a casino where nan usually plays for 5 seconds, I've never experienced anything like that, I'm amazed that they are allowed to keep their license .

I wrote an email to close my account completely and am waiting for an answer

Ich habe mich heute in diesem casino angemeldet das ist unterirdisch. 140 Euro eingezahlt. Und nicht einmal freispiele erhalten es geht nicht darum hunderte Euro zu gewinnen aber so etwas ist nicht normal man bekommt nix zurück gar nix.in einem casino wo nan mit 5 Sekunden regel spielt habe ich sowas noch nicht erlebt ich staune das die ihre Lizenz behalten dürfen.

Ich habe eine Mail geschrieben mein Konto komplett wieder zu schliessen und warte auf eine Antwort

Dear katrin6504,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Dear katrin6504,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond within the next 7 days.

The complaint will be now rejected for the above mentioned reason.