Swift Casino - Player's not able to withdraw her winnings.

Hi I want to withdraw my winnings but it won't let me as it has the bonus still on which was £20 I did not use it so the amount is £220 it says I have to ask them to remove the bonus then I can withdraw I have sent several chats and emails but know one ever replys and no reply to my emails either only a bot on chat this been going on for a week I am attaching what I have sent I already was verified I sent them in at the sign up and they sent I was very back getting very frustrated can you please help , my user name is h***71 swift casino

Regards Fiona r**

Hello feeree2002,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Have you activated this bonus, or has it been credited automatically by the casino?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Hi thanks so much for help eventually got a answer had to use my bonus so could not withdraw all sorted now thank you again

Awesome news, feeree2002. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.