HomeComplaintsSvenplay Casino - The player's balance was charged.

Svenplay Casino - The player's balance was charged.

Amount: ??

Svenplay Casino
Safety Index:Low
Submitted: 16 Aug 2022 | Resolved : 27 Sep 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

2 years ago

The player's balance was charged for being inactive. The complaint was resolved after explaining to the player how account dormancy works.

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2 years ago
Translation

Hello, I should pay 5 € because file i don't play Is that serious? E

Automatic translation:
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2 years ago

Hello bell2410,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Svenplay Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when was the last time you logged into the casino? Do you have any remaining balance on the casino account?

Please note that it is a standard fee for inactive accounts. If you do not have any balance on your casino account, you do not have to pay anything.

Regards,

Nick

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2 years ago
Translation

My account balance is 0.05 cents, do I have to pay €5 now?

Automatic translation:
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2 years ago

No, only in case you would have balance on your account it would deduct the 5€. In case you do not have a balance there your account will be most likely closed.

Is there anything else I can assist you with?

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2 years ago

Dear bell2410,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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2 years ago
Translation

I have 0.05 cents in credit at this casino, I have already replied

Automatic translation:
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2 years ago

Dear bell2410,

As there is nothing else we can assist you with, the complaint will be now closed.

Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick

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