The player's balance was charged for being inactive. The complaint was resolved after explaining to the player how account dormancy works.
Svenplay Casino - The player's balance was charged.
Amount: ??
Svenplay Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.0
Svenplay Casino has a Safety Index of 4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
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2 years ago
Translation
Hello, I should pay 5 € because 
i don't play Is that serious? E
Automatic translation:
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2 years ago
Hello bell2410,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Svenplay Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise when was the last time you logged into the casino? Do you have any remaining balance on the casino account?
Please note that it is a standard fee for inactive accounts. If you do not have any balance on your casino account, you do not have to pay anything.
Regards,
Nick
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2 years ago
Translation
My account balance is 0.05 cents, do I have to pay €5 now?
Automatic translation:
Public
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2 years ago
No, only in case you would have balance on your account it would deduct the 5€. In case you do not have a balance there your account will be most likely closed.
Is there anything else I can assist you with?
Public
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2 years ago
Dear bell2410,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
