The player from Finland reports sending all necessary documents for identity verification as part of a withdrawal process, but instead of processing the withdrawal, the casino closed the player's account. The complaint was rejected because the player didn't respond to our messages and questions.
Svenplay Casino - Player's account was closed during the withdrawal process.
Amount: €2,000
Svenplay Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I have been trying to withdraw my winnings for over two weeks, and they just kept asking for more proof of my identity. When I had sent all the necessary documentation, they did not process my withdrawal and then proceeded to close my player account. I sent all the documents through the sven-play page and now I can't present them to you because they closed my player page! 
Automatic translation:
Public
Public
1 year ago
Dear Amk83,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any confirmation regarding successful verification before the casino blocked you?
Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.? Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina
